Support Policies

Windows® XP Support Policy

Microsoft® announced that it has discontinued support for Windows® XP. This means that Microsoft no longer provides updates, service packs or support for XP. Due to the increased vulnerability to security risks and viruses, ASSET joins Microsoft in strongly encouraging users to migrate to supported versions of the Windows operating system.

How will this affect me as a ScanWorks user?

ScanWorks® products released after April 8, 2014 will not be tested with Windows XP. That doesn’t mean that ScanWorks won’t work on a PC with XP, but ASSET will not guarantee support for XP if an OS-related problem should occur. No requests for XP code updates will be considered.

What if I upgrade Windows?

You may find that older PCs cannot be upgraded to Windows 7 or 8. If you want to upgrade and need to purchase a new computer, you may find that your new system does not support PCI and PXI interfaces. ASSET no longer supports certain hardware products that use those interfaces, including PCI-100, PCI-400 and PXI-100. If you have any of these items, you may be able to continue using them with 32-bit versions of Windows 7. Contact your local ASSET support engineer to determine whether drivers are available that support your ScanWorks configuration. However, no code change requests will be made to support discontinued hardware.

For those purchasing a new computer, Microsoft offers a free data transfer tool that assists with moving your files from an XP PC to a new one.

What will ASSET support?

ScanWorks hardware designed to interface with USB, Ethernet or PCIe is still supported. We will also continue to support PCI-410, PCI-200EJ and PCI-110 LVDS in Win7/8 and 32/64-bits.

Will ASSET help?

The evolution of operating systems, interfaces and software products can make it difficult to manage your test systems. ASSET is here to help. Contact your ASSET sales manager if you need to discuss a migration plan. For additional information relative to ScanWorks, read release notes and information files that accompany new ScanWorks software product releases to be certain of your system’s compatibilities with hardware modules and operating systems.

Why would Microsoft stop supporting Windows XP?

Software providers like Microsoft typically support each version of their products for a limited period of time. New versions of software products are introduced to replace older products. Eventually, the software provider ceases to maintain and withdraws support for older products. Microsoft usually supports its OSs for 10 years. XP has been supported for 12 years.

How will this affect the XP running on my PC?

When a software product is no longer supported, the supplier of that product will stop fixing any bugs or incompatibilities that may be encountered by users. The periodic updates that every software product goes through actually fix the bugs that have been identified by users. If new bugs in XP are discovered, Microsoft’s support personnel will not be responsible for fixing them. Some of these bugs may increase the vulnerability of a PC running XP to hackers, malware and viruses.

Will this affect my PCs at work and at home?

Every PC with XP is affected and every PC connected to the Internet is vulnerable to hackers. Some work PCs, which are behind corporate security systems and firewalls, may be better protected than home PCs, but not necessarily. Access to the Internet is a door into your PC. Once in, a hacker’s malware can take control of your PC, steal your files or simply cause havoc on your system.

How could this affect ScanWorks running under XP?

As one of probably many applications running under an unsupported Windows XP OS, ScanWorks will be subject to the same vulnerabilities and vagaries as every other application.

What if I stay on XP?

At a minimum you should maintain and regularly update the anti-virus protection you currently have on your XP PC. Your anti-virus software will protect you from known threats to XP, but it will not protect against new security threats since XP is not being updated by Microsoft. Windows XP is five times more vulnerable to viruses and hackers than Windows 8, according to Microsoft.